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chevron_left pEp for iOS

pEp always complain wrong passphrase

  • forum 3 replies
  • last reply by Shelburn May 4, 2022
  • Last
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    Bogomips
    Members 2 posts
    April 20, 2022, 3:59 a.m. April 20, 2022, 3:59 a.m.
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    I have the IMAP and SMTP servers with custom ports for SSL connection, 30001 for IMAP and 30002 for SMTP for example.

    I setup my account in pEp successfully and able to receive mails initially.

    But it always show a dialog box to complain that I have wrong passphrase and request me to enter my passphrase when I open pEp after the initial setup.

    I did enter the correct passphrase in the dialog box but it always pop out the dialog box again and again.

    I guess this is a bug. Or does anyone has ideas how to avoid this problem?

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    Shelburn
    Team 95 posts
    April 26, 2022, 11:55 a.m. April 26, 2022, 11:55 a.m.
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    Which Provider/Backend Software is powering that mail account?
    Does your password include any special, non-ascii characters?

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    Bogomips
    Members 2 posts
    April 27, 2022, 12:57 a.m. April 27, 2022, 12:57 a.m.
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    @Shelburn has written:

    Which Provider/Backend Software is powering that mail account?
    Does your password include any special, non-ascii characters?

    Both receiving and sending are worked fine at the initial setup. Because I received the mails and sent a mail out successfully. But pEp complain the passphrase when I open pEp later.

    My IMAP is dovecot and the SMTP is postfix. The passphrase is numbers and letters.

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    Shelburn
    Team 95 posts
    May 4, 2022, 4:04 p.m. May 4, 2022, 4:04 p.m.
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    @Bogomips has written:

    My IMAP is dovecot and the SMTP is postfix. The passphrase is numbers and letters.

    Contact support@pep.security

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