• Members 1 post
    Sept. 20, 2020, 8:01 a.m.

    I'm using PEP via the iOS client (on iPhone/iPad) and via the Thunderbird client (on both macOS and Windows). On Friday I got an pep-encrypted mail which I can only read on on the iPad, all other devices I just get a "Cannot Decrypt" note when accessing that mail. PEP Sync is enabled on all devices, and there seems to be a lot of background email traffic with "p≡p key management messages", nevertheless the mail remains undecryptable. Is there a way to force a resync or get out if this situation somehow?

  • Sept. 23, 2020, 2:52 p.m.

    For Android, IOS and Outlook related issues you can always ask the pep-Security Support Team for help:
    https://www.pep.security/en/support/

    Do you have Logfiles from the applications so we can see what is going on?