• Members 3 posts
    Dec. 14, 2021, 5:04 p.m.


    We are starting to use pEp in our company with Thunderbird 91.4.0 (64 bits) on Windows 10 PRO.

    On some computers, the pEpCOMServerAdapter stops to work and staff get a lot of pEp messages in their mailbox. The only issue we found is to repair installation so the adapter gets founctional again.



  • Members 3 posts
    Dec. 15, 2021, 7:43 a.m.

    Here are the details :

    Nom du journal :Application
    Source : Application Error
    Date : 15/12/2021 08:26:07
    ID de l’événement :1000
    Catégorie de la tâche :Événements d’arrêts inattendus d’applications
    Niveau : Erreur
    Mots clés : Classique
    Utilisateur : N/A
    Ordinateur : (hidden)
    Description :
    Nom de l’application défaillante pEpCOMServerAdapter.exe, version :, horodatage : 0x61010b4e
    Nom du module défaillant : ucrtbase.dll, version : 10.0.17763.1490, horodatage : 0x51d4b57a
    Code d’exception : 0xc0000409
    Décalage d’erreur : 0x000a5b3b
    ID du processus défaillant : 0x2348
    Heure de début de l’application défaillante : 0x01d7f0c53f4a4635
    Chemin d’accès de l’application défaillante : C:\Users(hidden)\AppData\Local\Programs\pEp\pEpCOMServerAdapter.exe
    Chemin d’accès du module défaillant: C:\Windows\System32\ucrtbase.dll
    ID de rapport : 351d1c0b-334f-4bda-88ee-e168d56ccd97
    Nom complet du package défaillant :
    ID de l’application relative au package défaillant :

    I'm thinking about to set pEpCOMServerAdapter.exe as a windows service so it coudl restart after crash, what do you think about it ?



  • Members 3 posts
    Dec. 15, 2021, 10:19 a.m.

    We have uninstalled pEp on all the computers because of too much troubleshootings : too much pEp messages in Thunderbird mailboxes that disturb staff and pEp adapter crash on toot much computers too. I think it's a great project but it's not ready out of the box to be deployed in our company. Best, Cedric

  • Dec. 15, 2021, 2:08 p.m.

    Hey Cedric,

    thanks for your efforts, sad you had such an experience. Actually that setup is very well tested in our QA systems, so it would be interesting to find out whats going wrong here. Maybe it would be an option to have a debug version installed in your environment to get some additional logging? Please write to contact@pep.security if you are open for this,